If you have any questions as you’re shopping, call our product specialists. Countertop Appliances, Cookware & Kitchen Tools Adobe Reader is required to view these documents. Download the latest versionIt was three days before Christmas, and my to-bake list was long. Cinnamon buns, squares, cheesecake, cookies, truffles, etc etc etc… I was kneading a loaf of bread in my KitchenAid Stand Mixer when it clunked and the dough hook stopped turning even though the motor had not stopped running. I raced to turn off the mixer and, of course, immediately tweeted my freak-out.My @KitchenAid_CA mixer motor is still running, but the paddle just stopped turning! What do I do? — Jenn Pinspired (@YouPinspireMe) December 22, 2014 , being the wonderful company that they are, emailed me straight away – I did a campaign with them this fall so they knew who I was. They hooked me up with customer service, who called ME instead of vice-versa, and I got a diagnosis for my problem (now my KitchenAid mixer paddle was moving but making loud a clanking / knocking noise as it went around) – the gear was broken.

I also found out that time flies when you’re with the one you love – I still thought of my mixer as ‘new’, but it turns out that I’ve had my precious for 3 years this Christmas – meaning it wasn’t under warranty anymore. They offered me a generous discount off of any model that I wanted, but I still wouldn’t have been able to fit that in my budget unless I gave up my discretionary spending money for the next four months which I wasn’t keen to do. The kind lady at KitchenAid customer service gave me the name of a local repair shop that were known to fix these stand mixers but after a call in to them I knew that wasn’t the route I was going to go, either. 2+ weeks for a fix that would probably be a minimum of $125. I checked them out online and found reviews that were less than favourable when it came to their track record with KitchenAid mixers. I took to Twitter and found the same reaction there to this service provider. @YouPinspireMe I finally bought a new one, because the numerous times I brought it in to be fixed, it wasn’t though they said it was.

— Catherine (@AlwaysARedhead) January 10, 2015 In the mean time, my loves-to-be-a-hero-husband did some research online and found out that it was most likely the ‘‘ that was the problem. vitamix blender - cia pro series brushed stainless 2 hp - 1709All other parts in the machine are metal, but the worm gear is made out of plastic as sort of a fail-safe to protect the motor. kitchenaid ksb560 artisan 5 speed blender reviewIf the gears got jammed and all parts were metal the motor would burn out in a hurry. oster versa performance blender blend-n-go bundleThey cleverly made this gear out of a tough plastic so that when the gears jam the worm gear takes the brunt, breaks, and the motor can keep running without melting down. kitchenaid blender ijsblauw

It’s annoying to have to deal with, but makes total sense and I’m glad that the part that we needed was easily replaceable and only $10-30. If the motor had burnt out, we definitely would have been talking about mixer replacement. My Knight in Shining Amour locate the service manual for my Artisan Series 5-Quart Tilt-Head Stand Mixer and, after studying it for a few days, started surgery. He made it look straight-forward, though I know that he was intimidated about the project as soon as he saw the service manual instructions. It took less than an hour for him to confirm that the diagnosis was correct – the had been stripped. We called the local repair shop (that I didn’t want to take my mixer in to) and asked if they sold the part – we could get it online for $10, but it’d take 72 hours to arrive. By purchasing it from the local shop at three times the price, my husband had the mixer fixed and back together in another hour – totally worth the extra $20, in my opinion!

In no time (but with very careful attention to detail), he had the mixer back together – he didn’t even have any nuts or bolts left over! We have lift off, ladies and gentlemen! #handyhusbandsarethebesthusbands #kitchenaid #fixed @thebvo A video posted by jennvb (@jennvb) on Jan 10, 2015 at 8:44am PST It has been quite pleasant to have my second most used appliance back in working order. It does run a touch louder than it used to, but I’ll take it – we have lots of work to catch up on!I saw this kettle at the other day – don’t you think it’d look awfully purdy with my mixer? Netflix and Sleep: Netflix is Babysitting This New Year’s Day! How to “Age” Wood for Rustic Wood Signs Crazy Easy Last Minute Halloween Costume Ideas That Won’t Cost a Mint #StreamTeam Please enter a quantity of $qty_dummy$ or less Please enter a quantity of 1 Purchases are limited to $qty_dummy$ per buyer Please enter quantity of 1 or more

Please enter a lower number Choose quantity that is less than $qty_dummy1$ or equal to $qty_dummy$ You can only choose quantity that is equal to $qty_dummy$ 3 yr warranty from SquareTrade Buy only this item This item will be sent through the Global Shipping Programme and includes international tracking. Learn more- opens in a new window or tab help icon for delivery - opens a layer This amount includes seller specified UK postage charges as well as applicable international postage, handling, and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab United Kingdom and many other countries This amount includes applicable customs duties, taxes, brokerage and other fees. 31 Jan. and Fri. 3 Feb. help icon for estimated delivery date - opens a layer You’ll see an estimated delivery date - opens in a new window or tab based on the seller’s dispatch time and delivery service.