Feel free to submit a FORM with your questions or comments and we will respond promptly. If you would like to speak to someone in our Technical / Equipment Support Center, please call us at 800.777.4752 x5250, Monday – Friday 8 a.m. – 8 p.m. EST. We have limited support available on weekends and holidays. When you invest in Island Oasis products, you get the Island Oasis customer and technical support teams in your corner. We have over 80 Island Oasis sales and service representatives available to provide on-site training and regular scheduled maintenance of the equipment. We guarantee a response to all service problems within 24 hours. Speed: Just 9 seconds for a 12 oz. drink Consistency: Shaves the exact amount of ice for each drink Portion Control: No product waste, saves money Durability: The magnetic technology eliminates the clutch and improves efficiency High-Volume: With the ice hopper full, the yield is approximately 42/13 oz. drinks Versatile: Ideal for all of your frozen beverage recipes, including: Smoothies, Margaritas, Daiquiris, Lattes and more!

The Machine is Leaking; Drain hose is not kinked or clogged.2. Drink hose is below water line.3. Drain hose is positioned properly to provide maximum water flow (see Service Manual, Section II - Drain System) The Machine is not Blending 1. Portions of Mix and liquor, if applicable 2. That Mix is completely thawed, if applicable 3. Calibration of machine. Click here for details. No Power to Machine 1. That the outlet has power. 2. Circuit breaker and ground fault interrupters. The Drink Buttons are flashing Button #1: Check the connection of the ice hopper coverButton #2: Shaver Overtemp - Turn machine off, wait 3 minutes and turn back onButton #3: Blender Overtemp - Turn machine off, wait 3 minutes and turn back onBlender Button: Blender lock - turn machine off and onShaver Button: Shaver lock - turn machine off and on Inconsistency in Finished Drink (too thick, too thin) Machine runs but does not shave This is most likely a Calibration issue.

Please refer to Calibration Instructions. How do I Calibrate the machine? Please refer to: Calibration Instructions No Service Videos Found. Speed: Just 9 seconds for a 12 oz. drink Versatile: Ideal for all of your frozen beverage recipes Ut faucibus blandit est in ultrices. Vivamus dui sem, sollicitudin sed mattis et, mattis sed massa. Vestibulum sed tincidunt est. Phasellus eu nulla non sapien suscipit placerat nec at enim. Curabitur vel lectus turpis, quis dapibus dolor. Curabitur aliquet sodales turpis eu lacinia. Pellentesque adipiscing felis est, vehicula varius erat. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. 1. Power Cord connection. 2. Ice Hopper cover is making contact with Safety Switch Rod. 4. Main Circuit Breaker - Circuit Breaker at Outlet. 5. If cord is damaged, it must be repaired by a service agent to avoid hazard. Not Shaving Ice / Ice will not dispense If this does not solve the problem, disconnect Power and check:

1. Ice bridging: When ice sits for long periods of time, it will melt and fuse together. waring blender cb15eWhen this occurs, ice will not drop into the Ice Bowl. waring blender 38bl31To prevent this, you msut break up the ice.blender kitchenaid khb100er1 3. Shaver Motor Belt for slippageThat Blade and Assembly are secure.2. Shaver belt for wear.Note: If the ice being used is changed, the ice flow will be affected and will have to be readjusted. Inconsistency in Finished Drink 3. Calibration of machine (link to video or calibration sheet) Shaver and Blender operate, but Blades are not spinning in Blender Cup 1. Blender blade assembly for frozen bearings. 2. Blender belt for wear. The Machine is not Blending Properly

2. Calibration of machine. For details, click here. Machine is leaking/ Won't drain properly 1. Drain hose is not kinked or clogged. 2. Drink hose is below water line. 3. Drain hose is positioned properly to provide maximum water flow (see Service Manual, Section II - Drain System) Loud noise during mix cycle Source of noise may be Blender Cup. Please see Operations Manual for solutions. Durable: 3 HP Motor with all-metal drive coupling 64 oz. Polycarbonate Blender container Wave Action ™ for super creamy drink profile Easy to Use: 2 Speeds, jump cycle & pulse and Auto shut-off *Reverse auger design quickens freeze time and reduces air mixing with product *Very simple to program and run thanks to touchpad display, which also guides cleaning and preventive maintenance *2 -3 gallon Hoppers * Enhanced “no-lube” design on faucets and seals simplifies installation and cleaning * Refrigeration system internally monitored to ensure long-lasting performance

* 7 qt Freezing Cylinder * 20 qt Mix Hopper * “Add Mix” indicator light * Automatic Consistency Control: A specially designed viscosity control allows the operator to serve a wide variety of frozen beverages at the desired thickness. * 4 qt Freezing Cylinder * 14 qt Mix Hopper * “Mix Out” sensor * 5 gallon Bowl (2/2.5 gal available) * Cools better than traditional dispensers * Cleans 50% faster * High-impact, 360 degree merchandising No Service Videos Found.Shower HacksShower TipsShower Rod IdeasShower Storage IdeasShower Remodel IdeasShampoo OrganizerSoap OrganizerCleaning OrganizerHang ProductsForwardNot only is this another amazing idea for keeping things organized in the shower, it also puts the products right at your fingertips. Island Oasis Frozen Specialty Beverage Mixers The industry standard worldwide for over 30 years Island Oasis has made its mark throughout the world by offering the most flavorful mixers for specialty cocktails, smoothies, ice cream drinks and more.